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Universal Containers wants to understand all of the configuration changes that have been made over the
last six months.
What tool should an Administrator use to gather this information?
A. Setup Audit Trail
B. Debug Log
C. Custom Report Type
D. Network Access Settings
Correct Answer: A


Universal Containers requires that the organization-wide default for opportunities be set to public read/ write. However,
sales users complain that opportunity reports return too many results, making it difficult to find their team\\’s
opportunities in the report results.
How can the System Administrator address the problem?
A. Update the account team settings.
B. Update the sales manager hierarchy.
C. Update the report filters.
D. Update the opportunity report access.
Correct Answer: C


Which two settings can a System Administrator enable in the User Interface Setup? (Choose two.)
A. Related list hover links.
B. Printable list views
C. Customizable recent tags
D. Chatter Messenger for specific users
Correct Answer: AB

When working on opportunities, sales representatives at Universal Containers need to understand how their peers have
successfully managed other opportunities with comparable products, competing against the same competitors?
Which two features should an administrator use to facilitate this? (Choose two.)
A. Opportunity update reminders
B. Opportunity Dashboard
C. Chatter groups
D. Big deal alert
Correct Answer: BC


What does campaign influence allow a user to do?
A. Adjust the percentage of influence each campaign has on an opportunity.
B. Summarize campaign member statistics on a campaign.
C. Report on the campaigns that have contributed to an opportunity.
D. View the entire campaign hierarchy.
Correct Answer: C


At Universal Containers, the sharing model is set to private. Sales operations, legal, and accounting users all have the
Standard User profile. A person from each department will assist the Account Executive in the sales process. The Sales
operations and Accounting Reps need read/write access and legal needs read-only access to the Opportunity object.
What should the Administrator do to ensure that each person has the correct access?
A. Create a criteria-based opportunity sharing rule for each user.
B. Assign a custom profile to the users that need access opportunities.
C. Add the users to the opportunity team.
D. Manually share the account record with each other.
Correct Answer: B


Universal Containers wants to back-up Salesforce data on a monthly basis. Which tools can a System Administrator use
to meet this requirement?
A. Data Loader, Reporting Snapshot, Report Export
B. Data Loader. Scheduled Report, Reporting Snapshot
C. Data Export Service, Reporting Snapshot, Einstein Analytics
D. Data Export Service, Data Loader, Report Export
Correct Answer: D


The sales team at Universal Containers wants an easy solution to gather customer requirements and share
presentations with their customers.
Which two actions should an administrator take to help the sales team achieve this goal? (Choose two.)
A. Create opportunity teams for customers.
B. Use Chatter files to share presentations.
C. Add customers to libraries.
D. Add customers to private Chatter group.
Correct Answer: BD


How many filters can be added to a dashboard?
A. 10
B. 5
C. 3
D. 7
Correct Answer: C


What should an administrator consider when setting up Case Feed?
A. Case Feed replaces the standard case detail page by default.
B. Case Feed requires the Service Cloud User feature license.
C. The Use Case Feed permission is automatically active for all profiles.
D. Chatter Feed tracking must be enabled for the case object.
Correct Answer: D


A marketing user has received a file of leads to import into Salesforce. What tool can be used to avoid duplicate lead
A. Merge leads function
B. Validation rules
C. Data loader
D. Data import Wizard
Correct Answer: D


Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The
support team would like Salesforce to automatically send an email containing password reset instructions to the
customer when the case subject contains the words “forgot” and “password”.
What does the administrator need to configure to meet this requirement?
A. Validation rule
B. Auto-response rule
C. Email-to-case
D. Support settings
Correct Answer: B


Which three are Chatter features? (Choose three.)
A. Notes
B. Bookmarks
C. Recommendations
D. Feeds
E. Events
Correct Answer: BCD

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